Frequently Asked Questions

How do I view my Images

Images taken are uploaded to view online in secure galleries in most cases. Simply log into your gallery using the URL that your photographer has given you.

Be sure to type the password correctly, it is case sensitive!


How do I order my images?

To order images online:

  • Select an image you want to order by clicking on it. The image will magnify in your screen.
  • Select the "buy now" option that appears in your screen at the top
  • A shopping cart pop up will appear. In that box your selected image is at the top, then there are options such as "prints" "packages" and "other" that show as a grey tab and below that is the active tabs options. You can scroll down for additional options.
  • Find the product you wish to order and left click.  The product description (if there is one) will appear to the far left. 
  • Select the quantity of that product by clicking the + sign.
  • Select other products you would like from that same image by continuing the scroll and click process
  • When you have made your final selections from that image, you may click keep shopping or view cart to check out.

How do I pay for my order?

In the checkout screen:

  • Verify your products are correct in your cart. Then select "check out"
  • Complete all billing and shipping information
  • You may add coupons in the field on the left side of the screen if you have one.
  • Apply note to the seller is where you would add any special instructions : Such as your child's name, team, or group information if you are ordering an item to be imprinted such as a memory mate
  • Continue by hitting "next" to complete shipping and payment options

What are my shipping options?

Unfortunately our system does not allow us to select specific shipping options per gallery. You will see ALL options available to our clients. Which means some options may not apply to your situation.

 

If you are a regular portrait client - you may select to pay for shipping direct to your home, or to pick up at the Verte Studio in Westminster.

 

Groups, Sport groups, and Schools  are often are given the option of a drop delivery date. This varies per school. Typically orders placed within a 2-3 week window of when the group images were taken will be delivered back to the school or group to distribute on a set day. If you are not sure if your school or group has the option for drop delivery - you can check the NEWS section of your gallery. That first tab always has current information regarding ordering / shipping options for you. 

 

Once you have missed the drop delivery date - you will still be able to order. You will simply have to pay for shipping or make arrangements to pick up at our studio.

My password/ email isn't working?

Common Password issues:

 

The system does not have a list of approved emails, so we know that your email isn't the issue.  Here are some other things to look at.

 

1. If you are copy/pasting the password - make sure you are not picking up an extra blank character (like a space before or after) I suggest typing it in to verify that this isn't the problem. 

2. Passwords are case sensitive! Some phones and other devices will try to override the first letter as being a capital, and make it hard to capitalize letters that are NOT at the start - so be sure that this isn't happening. Be sure to click the "enter" button on the screen after you type in the password. Depending on your device hitting the return/enter key on your key pad doesn't always work.

3. Are you logging in from a phone or tablet? Sometimes the screen fills with the gallery display image - (the logo in this case) it is what is seen shadowed behind your log in screen. After a successful log in that becomes a bright image. However, with phones and some other devices since the window is filled with that image you may not realize that you have actually logged in since there is not a different image shown. Simply scroll down and see if you can now view the other images in the News gallery set! If you can see those then you can access your sport sets as well! Simply find the session/sport from the correct tab (on most phones the list will show as a drop down menu from a 3 horizontal line icon) 

4. Are you being asked for a captcha code and having it fail regardless of what you type in? If yes, you can clear out your browser cache file and try again (or try off of a different browser) once a captcha code is asked for your log in has had too many unsuccessful log in attempts and it gets locked down in a weird loop with the captcha verification. The best solution is to clear your cache, log in from a different browser, or try from a different device.